We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for a refund or store credit.
To be eligible for a return, all merchandise must be returned unworn, unwashed and in the original condition with tags attached. If items have make up, deodorant, or other stains/odors you WILL NOT be given credit or a refund and the items will be sent back for a $10 return fee. You’ll also need the receipt, physical or digital from Drawn West or proof of purchase. Clearance items are final sale.
To start a return, you can contact us by phone at 928-778-5725 or email at hello@drawnwestaz.com. Please note that returns will need to be sent to the following address: 134 WEST GURLEY STREET, PRESCOTT AZ 86301.
The customer must pay for return shipping. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, Please take a photo of the product and its damage, and email us at hello@drawnwestaz.com with the photo, your order number and contact info. Let us know so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale, clearance, discounted items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@drawnwestaz.com.
