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FAQs & Policies

Can I return or exchange items if they don't fit or if I change my mind?

Yes, we accept returns and exchanges within 14 days of receiving your item. Please review our return policy for detailed information on the process and any applicable conditions.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Your payment information is encrypted and secure.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to check the status of your order.

Are your products authentic and of high quality?

Yes! We ONLY source our products from reputable brands, authentic vintage sources, and manufacturers known for their authenticity and quality. We strive to provide our customers with genuine Western apparel and accessories.

How can I contact your customer support team?

You can reach our customer support team by emailing info@drawnwestaz.com or by filling out the contact form on our website. We respond to all inquiries within 3 business days.